運送政策

Shipping Policy

Last updated: November 2, 2026

Catharina Henrique Jewel Gallery ships worldwide where Shopify Markets allow.

Shipping cost

Product prices are set to include shipping. Checkout shipping shows as free (USD $0) for eligible destinations.

Carriers

International orders are typically dispatched via express or tracked services such as DHL Express or FedEx Express when available, or an equivalent tracked courier, depending on destination and package value. A tracking number is emailed when available.

Processing and delivery time

Processing: 1–3 business days after payment confirmation.

Macao: typically 3–5 business days after dispatch.

International express (DHL Express or FedEx Express when available, or an equivalent tracked courier): typically 5–12 business days after dispatch. Standard tracked service may take 7–21 business days, depending on customs and destination.

Times are estimates, not guarantees. Customs, holidays, and remote areas may add delay.

Customs and duties

Import duties, taxes, or fees in your country are the buyer’s responsibility unless a product page says otherwise.

Tracking

When available, we email the tracking number to the address used at checkout.

Incorrect or incomplete shipping address / reshipping fee

Please double-check your name, phone number, and full shipping address before placing the order. If a shipment cannot be delivered, is returned, or must be resent because of an incorrect, incomplete, or outdated address you provided, or because you refused delivery / were unreachable after reasonable courier attempts, any reshipping, return-to-sender, storage, or redirection fees are the buyer’s responsibility. We may ask you to pay those fees before we reship. We are not responsible for delays or loss caused by an address error on your order.

Loss or damage after courier signature

Risk of loss passes to you when the carrier records delivery to the shipping address (including signature confirmation, “signed by recipient,” “left with neighbor/reception,” or the carrier’s equivalent proof of delivery). Once the package is marked delivered / signed for, we are not responsible for subsequent loss, theft, or damage at the delivery location. If tracking shows delivered but you did not receive it, contact the courier first with the tracking number, then email us at msshinningmacau@gmail.com with your order number and courier reference so we can assist where possible. Claims for loss or damage while the package is still in transit (before delivery) should be raised promptly with supporting photos and the tracking record.