返金ポリシー

Return & Refund Policy

Last updated: November 2, 2026

Catharina Henrique Jewel Gallery wants you to feel confident buying fine jewelry online.

No unconditional returns (high-value fine jewelry)

Fine jewelry, gemstones, and pearl pieces are high-value goods. We do not offer unconditional or “no-questions-asked” returns or exchanges. A return or exchange is only considered when the item meets the eligibility rules below (unused, original condition, original packaging, and any included certificates) and you follow our return process. We may decline returns that look like wear-and-return, buyer’s remorse after use, or other abusive patterns.

Eligibility

International, US, and EU buyers may request a return within 30 days of delivery for unused items kept in original condition (as delivered), with original packaging and any included gemstone certificates. Custom-made, engraved, or special-order pieces are final sale unless defective. Worn, damaged, altered, resized, cleaned with harsh chemicals, or missing-certificate items are not eligible.

How to start a return

Email msshinningmacau@gmail.com with your order number, photos, and reason. We will confirm eligibility and give return instructions. Do not ship anything back until we approve the return.

Who pays return shipping

Buyer pays return shipping for change-of-mind returns that we approve. If the item is defective, misdescribed, or the error is ours, we cover reasonable return shipping and will refund or replace the item.

Refunds

After inspection, approved refunds go to the original payment method within 5–10 business days. Checkout shipping fees (if any) are non-refundable for change-of-mind returns. Items that fail inspection are returned to you at your cost.

Gemstone certificates

If a listing says a certificate is included (for example GRS, GIA, GUILD, or another named lab), it ships with the piece. Returns must include the original certificate. Product-page certificate details take priority.

Address errors and post-delivery loss

Reshipping fees caused by an incorrect or incomplete address you provided, and loss or theft after the courier has recorded delivery / signature, are handled under our Shipping Policy and are not covered as a standard refund. See the Shipping Policy for details.