Return & Refund Policy

Last updated: October 31, 2026

Catharina Henrique Jewel Gallery wants you to feel confident buying fine jewelry online.

Eligibility

You may request a return within 30 days of delivery for unused items in original condition, with original packaging, tags, and any included gemstone certificates.
Custom-made, engraved, or specially ordered pieces are final sale unless defective.
Worn, damaged, altered items, or missing certificates are not eligible.

How to start a return

Email msshinningmacau@gmail.com with your order number, photos of the item, and the reason for return. We will confirm eligibility and provide return instructions.

Who pays return shipping

Buyer pays return shipping for change-of-mind returns.
If the item is defective, incorrectly described, or we made an error, we cover reasonable return shipping and will arrange a refund or replacement.

Refunds

Once we receive and inspect the returned item, approved refunds are issued to the original payment method within 5–10 business days. Shipping fees charged at checkout (if any) are non-refundable for change-of-mind returns.

Gemstone certificates

Where a listing states that a gemstone certificate is included (for example GRS, GIA, GUILD, or another named lab), that certificate ships with the piece. Returns must include the original certificate. Certificate details on product pages take priority.